Revolutionising Labelling for Mercury
Achieving a 90% Time Reduction
Mercury, a prominent engineering firm operating in Ireland, was managing a large-scale project that required detailed, durable, and professional labellingfor their network infrastructure.
However, their reliance on a previous vendor left them with limited control over the labelling process. The labels provided were inconsistent in quality, and the process of procuring them was slow and inefficient.
This reliance caused delays, with some labelling phases taking up to one month to complete.
”What Used to Take a Month Now Takes Just 3 Days
Karthikeyan Pillai, Project Manager @ Mercury
What was the challenge?
Labelling plays a crucial role in Mercury’s operations. As Stephen McCrossan, Project Manager at Mercury, explained:
“If you walk into one of our comms rooms, the first thing you come across is the labelling. It’s the most important thing in the room – the labels we do are key.”
Mercury’s lack of control over their labelling process meant they were unable to meet the high standards they aimed for and faced delays that impacted overall project timelines. They needed a solution that would give them full control over their labelling, reduce time, and deliver professional-grade results.
Real Challenges, Real Solutions
TIP - TIME INTO PROFIT®
How Silver Fox's Fox-in-a-Box® & Patch Panel Module Saved Mercury Time & Resources
The Search for a Solution.
The search for a solution was led by Stephen McCrossan and Karthikeyan Pillai, Project Managers at Mercury. Upon being introduced to Silver Fox, a trusted labelling solutions provider with over 45 years of experience, they saw an opportunity to transform their operations. Silver Fox’s Fox-in-a-Box® thermal printing system and Patch Panel Module offered exactly what Mercury needed: a versatile, efficient, and easy-to-use solution that would allow them to bring labelling in-house.
This innovative system, supplied by Wood Communications, Silver Fox’s trusted Irish distributor and part of the Alcadon Group, helped when it came to local supply and short lead times, but also with Wood Communications already being an existing pre-approved supplier to Mercury, meant that the team could have the printer exceptionally fast.
How Silver Fox’s Fox-in-a-Box® & Patch Panel Module Saved Mercury Time & Resources - Karth
How Silver Fox’s Fox-in-a-Box® & Patch Panel Module Saved Mercury Time & Resources - Stephen
Solutions that Deliver Time Savings,Quality Control, and Cost Efficiency
By adopting Silver Fox’s Fox-in-a-Box® system, Mercury achieved transformative
results:
Daylight Time Savings
With the Fox-in-a-Box® system, labellingtasks that previously took up to one monthwere reduced to just three days. This freedup Mercury’s engineers to focus on othercritical areas of the project and ensuredlabelling was no longer a bottleneck.
Professional Control and Consistant Quality
By bringing the labelling process in-house, Mercury gained full control over the quality, durability, and consistency of their labels. This was especially critical for their CommScope patch panels, where clear, professional labels were essential formaintenance and operational clarity.
Cost Savings and Efficiency
EfficiencyAutomating the labelling process significantly reduced the need for additional manpower, cutting costs while maintaining high-quality results.
”It’s great. It’s saving time, cost-wise, because I don’t have to put extra manpower to do some labels to get them printed. I would say it’s amazing.
Karthikeyan Pillai, Project Manager @ Mercury
Powering Success Through Partnership
The Power of Partnership
The relationship with Wood Communications was integral to Mercury’s success. Their ability to provide quick, local supply ensured seamless integration of Silver Fox’s solutions, avoiding delays and enabling the project to progress smoothly.
”Lead time, product – unbelievable.
Stephen McCrossan, Project Manager @ Mercury
And the service is even better. I hope we work together for years.
Enhanced Project Outcomes
The professional-grade labels produced with the Fox-in-a-Box® system elevated the quality of Mercury’s installations, ensuring they were aesthetically consistent and easy to maintain. Reflecting on the overall experience, Stephen concluded: “I would certainly put my name to Silver Fox as our labelling supplier. Our experience has been fantastic; it’s exactly the product we need. I’m only sorry we didn’t have it four years ago when the project started.”
How Our Solution Delivered Real Customer Benefits
This partnership has set a new standard for labelling excellence at Mercury. By bringing the process in-house, they improved efficiency, reduced costs, and achieved the highest standards their projects demands.
